Viewing & Changing User Availability Statuses

Viewing & Changing User Availability Statuses

In the administrative menu of the mobile application, you will see the option “Users” under “ETA”. This is only displayed for dispatchers and administrators.  





Tapping on this option will lead you to the User statuses window, from which you can see the availability status of all the employees from your organization who have activated the app on their mobile.  


Here's how you should read this screen :  



 

Users that have the "On duty" label with the green background are those who set themselves or had a dispatcher set them in the "On duty" status, and whose work shift is still ongoing.  





Users that have the "On duty" label with the yellow background are those who set themselves or had a dispatcher/admin set them in the "On duty" status, and whose work shift has ended. In other words, they only forgot to change their status at the end of their shift.  





Users that have the "Standby" label, which will ALWAYS have a blue background, are those who set themselves or had a dispatcher/admin set them in the "Standby" status. The background colour of this label will NOT change to yellow if the "Standby" work shift of the employee has ended.  





Users that have the "Off duty" label, which will ALWAYS have a red background, are those who set set themselves or had a dispatcher/admin set them in the "Off Duty" status. Note that users who have activated the application, but who have never connected to it since will always remain in the "Off duty" status, unless a dispatch manually changes them to "Online" status".

      


POSSIBLE ACTIONS  


Set users as "On duty", "Standby" or "Off duty" → By swiping left on any employee name, you'll see 2 options appear; the two other possible availability statuses outside of the one which their user is currently in. By tapping on either one of the options, you, as a dispatcher or admin, will be able to change their status, so that they become available or unavailable for calls.

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