It will appear in the top right corner below the bell icon and will contain the following details:

• The call number
• The date and time at which it got in

If you want to consult the call detail immediately, you can click on the eye icon, and this will open the call window containing the complete details. 

If you click on the bell icon with a line crossing it, this will close the notification.

However, you will always be able to see all your orders if you click on the “Orders” tab in the top menu. In fact, the number of orders to which you have not yet responded to will show up in a red circle at the top right corner of the tab.

If you click on “Orders”, this will get you to the “Orders List” window with all the pending orders. These are the ones you have to answer to, otherwise, you will time out on them and Sykes will pass it on to the next towing company on their list.

Whether you decide to click on the eye icon in the notification or on the call number from the Orders List window, you will be led to the order completion window.

As you can see in the screenshot above, all the details provided by Sykes will be shown in this window :

• Call details
• Scene Location / Destination
• Customer
• Vehicle
  
• Additional information

From that point on, you can either adjust your ETA and Accept the call or Refuse it. 

Once you click on accept at the bottom of this window, Sykes will be informed of your acceptance of the order and, from there, the order will then be converted into an actual call in your system.

If you can’t take the order, simply click on the “Refuse” button and this will open the “Refuse” window from which you basically only have to provide a reason for your refusal.

So there you have it! You now know how to receive, accept or refuse orders from Sykes.